Local Adviceline – 0808 278 7890
Available 9am to 5pm, Monday to Friday.

Note: Not available from Midday Mon 23rd Dec 2024 and opening again Thurs 2nd Jan 2025.

National Adviceline 0800 144 8848
Available 9am to 5pm, Monday to Friday.

Note: Not available from Tues 24th Dec 2024 and opening again Thurs 2nd Jan 2025.

If you require a face to face appointment this can be arranged by calling our Adviceline on 0808 789 7890. 

PLEASE NOTE: We do not offer a dedicated drop-in service. If you do drop-in, we do not guarantee you will be seen as there may not be an adviser available to assist you at that present time. If this is the case, you will be offered a face to face appointment or a call back at a later date.

You can contact us via our online contact form below. This form is for non-emergencies. If you require a foodbank voucher or gas/electric top-ups please contact our Adviceline for assistance.

Due to the demand of the service at the present time, we will respond via email, but any more complicated advice needs you will need to contact our Adviceline.

To use the online contact form please click HERE or scroll to the bottom of the page.

Universal Credit Help to Claim – 0800 144 8444
Advisers are available 8am to 6pm, Monday to Friday

Consumer Helpline – 0808 223 1133
Lines are open Monday to Friday, 9am to 5pm. Lines are closed on bank holidays.

Citizens Advice Debt Helpline – 0800 240 4420
If you’re having issues with money or debt, you can call our debt helpline – it’s available 9am to 5pm, Monday to Friday.

You can chat online about a debt problem using Citizens Advice chat service – they can usually help between 8am and 7pm, Monday to Friday.

Citizens Advice offer an online chat service for the following:

• General Advice
• Universal Credit Help to Claim
• Consumer Issues
• Debt Issues
• Gas/Electricity Issues

To speak to an adviser via chat, please click here